We use Royal Mail and DX Freight for all of our shipping depending on location and the size of the shipment. However once a product is in the hands of the Royal Mail/Couriers we can make no guarantee about its delivery time. DX next day delivery service does not mean next day delivery from when your order was placed but next day delivery from when the order has been processed and shipped. For specific delivery details/times, please confirm with a Thredgards team member at the point of ordering.
If your item is not in stock, we will back order for you, however we aim to ship all items within 7 days.
Damage / Loss in Transit / Non Delivery
DX Freight: It is your responsibility to inspect the goods promptly on arrival. Any claims for damage, non-delivery, and loss in transit or late delivery must be made within 24 hours of the delivery date. When signing for your consignment, it is your responsibility to check that the number of parcels being delivered corresponds with the number of parcels stated on the consignment note. If not, the note should be amended accordingly before signature. If the consignment is being delivered later than specified, it is your responsibility to write the time of receipt on the consignment note. If there is any apparent damage to the parcel, it is your responsibility to annotate the consignment note accordingly.
Any items sent via Royal Mail that arrive damaged or are lost in transit will need to be claimed for against Royal Mail directly. In the case of lost items, Royal Mail does not consider a claim before 28 working days have passed. Once 28 days have passed a claim can be sent to Royal Mail. Please inform the Office and they will help you with your claim. Thredgards are not liable for replacing lost items sent via Royal Mail as it is Royal Mail who are providing the delivery service, they have their own procedures for lost or damaged goods and are liable to sort out a claim. Thredgards will be happy to assist you in your claim with Royal Mail. If you wish a guaranteed signed for delivery, please email firstname.lastname@example.org with this request for a cost, or call our sales team on 01259 218181.